Your front desk, on WhatsApp

Your WhatsApp, answered for you.

Customers message; your AI replies from your real prices and policies, books them in, and flags anything sensitive for your yes — while you work.

Manage company work from WhatsApp
Answer WhatsApp Business queries with approved policies
Turn web, chatbot, and app interactions into owned work
Anything unusual gets sent to you to approve
Three channel modes
From message to managed work
1

You manage company work from WhatsApp

2

Customers ask WhatsApp Business questions

3

Web chat, forms, and apps create work

4

MAVRK answers, books, and flags what needs you

Best when WhatsApp is already where your customers talk to you and you want every channel answered the same way.
01

Stay in control from WhatsApp

Ask MAVRK for a summary, check bookings, create follow-ups, and approve anything sensitive with a reply — no dashboard needed.

Daily operating summaries
Approvals from WhatsApp
Follow-up and status checks
02

Answer WhatsApp Business queries

Let customers message your business number while MAVRK answers from approved policies, service information, FAQs, pricing, and workflows.

Grounded support answers
Booking and enquiry handling
Human handoff when needed
03

Use web and app channels

Make your website chat and booking forms the same front door — every customer gets the same answers, and every booking lands in the same place.

Website chatbot
Customer app submissions
Workflow tasks and ownership
Why MAVRK

Channels that connect to the rest of the company.

The goal is not just faster auto-replies. The goal is one front desk behind WhatsApp, web chat, and your website — the same real services and prices in every answer, every booking in one place, and a handoff to you when it matters.

Run your day from WhatsApp

MAVRK texts you what happened — bookings made, questions answered, anything unusual — and you approve sensitive actions with a reply.

Answer WhatsApp Business queries from policy

Connect WhatsApp Business to your Knowledge Hub so replies use SOPs, pricing, product docs, FAQs, policy rules, and support playbooks.

Turn every channel into company action

Website chat, forms, and your booking app all feed the same front desk — one place where questions get answered and bookings get made.

Keep people in control when risk is higher

When judgement is needed, MAVRK passes the conversation, business context, and recommended next action to the right person.

FAQ

Common questions about WhatsApp inside MAVRK

These are the questions teams usually ask before letting MAVRK answer their WhatsApp.

Can MAVRK use our existing WhatsApp Business account?

Yes. MAVRK is designed to work with your existing WhatsApp Business setup so customer conversations get answered the same way as your website chat and calls.

Can I manage company work from WhatsApp?

Yes. You can use WhatsApp to ask for summaries, create follow-ups, check task status, and approve sensitive actions with a reply.

What kinds of WhatsApp Business flows can we automate?

Most businesses start with the questions customers ask every day — prices, hours, availability — plus booking requests, reschedules, and reminders.

How does MAVRK keep answers accurate?

MAVRK grounds replies in your company docs, SOPs, FAQs, pricing rules, and workflow logic instead of relying on generic model guesses.

Can web chat or my customer app also trigger work?

Yes. Website chat, web forms, and your booking app all feed the same front desk, so every customer gets the same answers wherever they ask.

What happens when a request needs a human?

When something needs a person, MAVRK sends it to you with the whole conversation and a suggested reply — you never start from scratch.

Typical channel use cases

Use WhatsApp, web chat, and customer apps as channels that create action inside the company.

Stay in the loop from WhatsApp
Ask for daily summaries
Approve sensitive actions
Create follow-up tasks
Check status across departments
Answer WhatsApp Business demand
Policy questions
Booking requests
Order updates
Escalation when confidence is low
Use web and app channels
Website chatbot
Customer app forms
Portal submissions
Workflow-based routing
WhatsApp Operating Flow

From WhatsApp message to owned outcome

WhatsApp becomes the customer front door. MAVRK reads the message, checks your company context, decides the safe next step, and routes the work into the same workspace your team uses to run the business.

Customer channel
WhatsApp Inbox
1Pricing question
2Booking change
3Refund request
4Urgent escalation
Customers keep using WhatsApp. Your team gets structure, ownership, and follow-through behind the scenes.
MAVRK decision layer
Understand, check, decide
Knowledge Hub
Policies, FAQs, services, pricing, SOPs
Workflow Rules
What to answer, approve, route, or escalate
Departments
The owner for support, sales, ops, or admin

MAVRK only acts when the answer is grounded, the workflow allows it, and the risk level is acceptable.

Business outcome
The right next step
Answer now
Safe, grounded replies go straight back to the customer.
Create work
Bookings, follow-ups, checks, and tasks move into workflows.
Ask approval
Refunds, exceptions, and sensitive changes stay supervised.
Human handoff
Complex requests land with full context and a next step.
Channel stays simple for customers
Work gets owned inside MAVRK
Humans approve sensitive action
Launch path

Four steps to a WhatsApp that answers itself.

01

Connect your number

Connect the WhatsApp number your customers already message.

02

Add the company brain

Upload the FAQs, policies, services, pricing rules, and documents your team uses to answer correctly.

03

Set channels and ownership

Decide which requests come from WhatsApp, web chat, website forms, or customer apps, then map each one to the right owner.

04

Go live, then expand

Start with WhatsApp, then add apps, web chat, calls, connected tools, and deeper workflows as the operation grows.

Request a rollout plan

Get a practical rollout path for your customer channels.

Tell us how your team uses WhatsApp, web chat, customer apps, and website forms today, then map which requests should become answers, approvals, follow-ups, or human handoffs.

Best for businesses already handling support or enquiries through WhatsApp, web chat, or customer apps
Useful when you need knowledge-grounded automation, not scripted replies
Good fit for bookings, support triage, approvals, and clean handoffs to you
Designed to expand into apps, calls, knowledge, and operating workflows over time
Talk to the MAVRK team

Share a few details and we will follow up with the right path to get your WhatsApp answered by MAVRK.

Prefer a direct conversation? Email sales@mavrk.ai or use the contact page.

Start with WhatsApp, then add the rest of your front desk

Start with one live channel. Add website chat and phone calls when you are ready.

MAVRK gives you a practical path: meet customers where they already are, answer from your real services and prices, take the booking, and text you when something needs your yes.